Orders are processed Monday through Friday, with the exception of holidays. We are a hand-crafted product, at times it will take several weeks to make your order and ship. If you require something urgently, please contact us so we can expedite your order.
- Orders placed before 3pm Central Time, Monday - Friday (excluding holidays) will ship the same day.
- Orders received after 3pm Central Time may be processed the same day, but will ship the following business day.
- Orders placed on the weekend or on holidays will be processed the following business day.
- In the event that there is a delay with your order, we will contact you as soon as possible.
All orders within the U.S. are shipped via UPS
Yes, we ship internationally.
- We will often re-quote shipping cost using USPS. If this is the case, we will charge you the lower price when we process your order.
- We cannot supply international shipping times online. If you would like to know an estimated time of delivery, please CONTACT US.
- Customers are responsible for all customs fees and duty taxes. All efforts are made to ensure that all documentation is correct.
Unfortunately due to high shipping costs we are unable to cover the shipping on international exchanges. To find out what the charges will be if you need to exchange an item from outside the USA, please CONTACT US and we can calculate it for you.
Due to the nature of our craft, we will accept returns as long as your item has not been branded. We want to make sure you get the right size and fit, so contact us within 30 days of purchase if you need an adjustment to the size. If you just don’t like it, as long as it is not worn, we will gladly accept your return.
Our policy lasts for 30 days. During this time, we guarantee fit and that you will like your hat! If 30 days have gone by since your purchase, unfortunately, we can’t guarantee you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. We also do not accept products that have been branded.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
Not the perfect hat for you? You may exchange within your 30 day time frame. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 434 Delta Ave, Paonia CO 81428, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 291 N. SR 89A, Sedona, AZ 86336
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.