Terms and Conditions

Effective Date: June 1, 2025
Last Updated: June 1, 2025

These Terms and Conditions (“Terms of Use”) govern your access to and use of www.TrueWestHats.com (the “Site”) operated by True West Hats LLC (“True West Hats,” “we,” “us,” or “our”). By using our Site or purchasing our products, you agree to these Terms in full. If you do not agree, please do not use the Site.

1. Site Content and Intellectual Property

All content on the Site—including text, images, logos, design, and code—is the intellectual property of True West Hats or its licensors. It is protected by copyright, trademark, and other intellectual property laws. Use, reproduction, or distribution of any content without prior written consent is strictly prohibited.

2. User Submissions

We welcome feedback, comments, and ideas. By submitting any content to us, including via email, forms, or social media (“Submissions”), you grant True West Hats a worldwide, irrevocable, royalty-free license to use, reproduce, and share that content without obligation or compensation. Submissions must not infringe any third-party rights or contain unlawful, obscene, or defamatory material.

3. Product Availability and Accuracy

We make every effort to accurately display product details, pricing, and availability. However, due to the handmade nature of our products, availability is not guaranteed and slight variations may occur. If an item is out of stock after you place an order, we will notify you promptly.

Colors may vary slightly depending on your device display settings.

4. Pricing and Payment

Prices are listed in U.S. Dollars unless otherwise stated. We reserve the right to change pricing or discontinue products at any time without notice. Payment is due in full at the time of order. We use secure payment processors to ensure the confidentiality of your financial data.

5. Shipping and Returns

All orders are subject to our Shipping Policy and Return Policy. Shipping times are estimates and may be affected by production timeframes or carrier delays. Returns are accepted within 30 days for eligible, unbranded, unworn items. Customers are responsible for return shipping unless otherwise stated.

6. Promotions, Discounts, and Giveaways

Promotional offers and discount codes are valid for a limited time only and cannot be combined unless otherwise noted. True West Hats reserves the right to cancel or modify promotions at any time. Social media giveaways are open to U.S. residents age 18+, and are not affiliated with Facebook, Instagram, or any third-party platform.

Winners must respond by the posted deadline to claim their prize.

7. Privacy Policy

We take your privacy seriously. Please review our full Privacy Policy to understand what data we collect, how we use it, and your rights. By using our Site, you consent to our data practices.

8. Cookies and Tracking Technologies

We use cookies to personalize content, analyze traffic, and improve your experience. By continuing to browse the Site, you agree to our use of cookies. You may disable cookies in your browser settings, but some Site features may not function properly.

9. Third-Party Services and Links

The Site may include links to third-party websites. These are provided for your convenience only. True West Hats is not responsible for the content, policies, or practices of any third-party site.

10. Limitation of Liability

To the maximum extent permitted by law, True West Hats shall not be liable for any indirect, incidental, or consequential damages arising out of or related to your use of the Site or our products. Our total liability for any claim shall not exceed the amount you paid for the product at issue.

11. Indemnification

You agree to indemnify, defend, and hold harmless True West Hats from any claims, damages, liabilities, and costs arising from your misuse of the Site, violation of these Terms, or infringement of third-party rights.

12. Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to its conflict of laws principles. Any disputes shall be resolved in the state or federal courts located in Yavapai County, Arizona.

13. Changes to Terms

We may update these Terms at any time. Updates will be posted here with a new effective date. Your continued use of the Site constitutes acceptance of the revised Terms.

14. Contact Us

If you have any questions about these Terms or our policies, please contact us:

True West Hats
2160 Shelby Rd Suite 110
Sedona, AZ 86336
📧 true@truewesthats.com
📞 (970) 261-1295