Terms of Service

Terms and Conditions

The following terms and conditions ('Terms of Use') are applicable to your use and purchase of products (collectively, 'Use') of TrueWestHats.com (the 'Site'). Your Use of our Site constitutes your agreement to follow and be bound by the Terms of Use.

Site Content

Unless otherwise noted, the design of the Site, the Site as a whole and all materials that are part of the Site (collectively, 'Contents') are copyrights, trademarks and intellectual property of True West Hats. Any use of the Contents without written consent is strictly prohibited. 

Comments, Feedback and Other Submissions

We welcome your comments and feedback regarding our Site, our products and our services. All comments, feedback, ideas, suggestions, materials, information and other submissions disclosed, submitted or offered to True West Hats using this Site or otherwise (collectively, 'Comments') are not confidential and will become and remain True West Hats property. The disclosure, submission or offer of any Comments will constitute an assignment to True West Hats of all worldwide rights, titles and interests and goodwill in the Comments without payment of any compensation. Comments submitted by must not violate any right of any third party, and must not contain any libelous, abusive, obscene or otherwise unlawful material.

Merchandise Availability

Merchandise availability on our Site is not guaranteed as it may be low in stock. If merchandise is not available by the time your order processes, we will notify you of this via email or by phone. You can always verify availability by calling Customer Service at (970) 261-1295. You will receive a shipping confirmation email once your items have shipped.

Product Information

The prices displayed on the Site are quoted in U.S. dollars, unless otherwise indicated. Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.

Promotions and Discounts


All offers and discounts are limited to inventory on hand; rain checks are not available; special orders are not applicable. Not valid on prior purchases, gift cards, taxes or shipping. Consumer must pay applicable sales tax. Offer may not be combined with any other sale, promotion, discount code, coupon and/or offer. Promotions have no cash value. Offer cannot be sold or otherwise bartered. Void where prohibited taxed or otherwise restricted. Returns of any portion of the purchase will require equal forfeiture of the offer or amount equal to offer. True West Hats has the right to end or modify any promotion at any time. Other restrictions may apply.


ELIGIBILITY: Open to legal residents of the United States. Participants must be 18 years or older at time of entry into a True West Hats Social Media Giveaway or Contest (“Giveaway”).

HOW TO ENTER: To enter, participants must follow the rules as outlined in the corresponding Giveaway post on Facebook and/or Instagram and complete by date and time posted.

PRIZE: One (1) Winner will be chosen at random by the Sponsor to win the Prize outlined in the corresponding post on Facebook and/or Instagram. There is only one Winner per Giveaway, not per social media platform. Any expenses relating to the acceptance and use of the Prize not specified are the responsibility of the Winner.

PRIZE NOTIFICATION: For all Giveaways, the Winner will be announced by the Sponsor on the True West Hats Facebook page and/or @truewesthats on Instagram feed on the date and time specified in the corresponding Giveaway post. After announcement Sponsor will private message Winner via Facebook and/or Instagram with acceptance instructions. Winner must accept prize by specified time. To accept prize, Winner must reply to the private message from the Sponsor including their First and Last Name, Email Address and Phone Number in the message body. If the Winner does not accept the Prize by the specified date, another winner will be chosen by the Sponsor. Winner contact information is for Sponsor use only and will not be shared, sold or provided to third parties or mailing services per True West Hats Privacy Policy.

No purchase or obligation necessary. A purchase does not improve chances of winning.

All True West Hats Social Media Giveaways or Contests are in no way sponsored, endorsed, or administered by, or associated with, either Facebook or Instagram. Participants are providing information to the Sponsor and not to Facebook or Instagram.

Privacy Policy

The purpose of this privacy policy is to disclose to you what information we may collect, how we may collect it, with whom we may share it, and certain other matters related to such information, including the choices you have regarding our collection of information and our use and disclosure to other parties of information we may have collected from you.


The following are the types of information we may collect:

Information You Provide Us: Personal information such as your name, email address, telephone number, physical address or zip code or other information may be collected via the Site. 
Site Usage Information: We may receive and store certain types of information whenever you visit the Site. For example, we may collect click-stream data and your IP address. 
Email Communications: When you open emails from the Site, we may receive a confirmation noting you opened an email from us, if your computer supports such capabilities. We also may keep track of what emails we send you and what emails you may be receiving from True West Hats. We will NOT share or sell email lists.


We may collect information from you in several different areas on the Site, including but not limited to those described below:

Transaction Information: If you order from our Site we will ask you to complete an order form that will request certain information from you, including financial information such as a credit card number and expiration date and general contact, billing and shipping information. We will use this information to complete the transaction that you have requested, i.e., to deliver the information, products or other services that you order, and to invoice you. Such information is collected and stored through encrypted means for your protection. 

Site Emails: We may offer free email notices to share information with you about True West Hats news and/or specials. You may receive an email either by registering or in conjunction with a special feature or membership for which you have registered on the Site. This information is sent to provide timely and useful information regarding True West Hats. 

Cookies: As with many websites, the Site uses standard technology called "cookies," which are small data files that are transferred to your computer when you allow your browser to accept cookies. Cookies automatically identify your web browser to the Site whenever you visit the Site, and make using the Site easier for you by saving your passwords, user profiles and preferences. Also, our Site uses cookies in order to distinguish you from other users of our Site and to enable us to obtain more information about the way in which users make use of our contents. By continuing to browse the site, you are agreeing to our use of cookies. Accepting cookies allows you, among other things, to personalize your experience on the Site. If you do not want information collected through the use of cookies, you generally can opt out of providing this information by turning the cookies off in your browser; however, some areas of the Site may not be available if you have disabled the use of cookies.

IP Addresses and Click-stream Data: We may collect IP addresses and/or click-stream data for purposes of system administration and to report aggregate information. Click-stream data may include such information as the page served, the time, the source of the request, the type of browser making the request, the preceding page view and other such non-personal information. When analyzed, this data helps us analyze how visitors arrive at the Site, what type of content is most popular and what type of interests our visitors have. 


True West Hats owns the information collected via this Site. As applicable, the information you provide to us may be used to:

  • contact you about the Site;
    • monitor or improve the use of the Site;
    • customize the advertising and content you see;
    • monitor compliance with our terms and conditions of use of the Site;
    • provide special offers to you from True West Hats;
    • ask for products or the website review;


True West Hats will not sell personal information to third parties or mailing services.

In the event we are required to respond to subpoenas, court orders or other legal process your personally identifiable information may be disclosed pursuant to such subpoena, court order or legal process, which may be without notice to you. Sometimes we can share customer information with third parties to perform services on your behalf.


This Site incorporates reasonable safeguards to protect the security, integrity, completeness, accuracy and privacy of the personal information that we may collect and we have put into place reasonable precautions to protect such information from loss, misuse and alteration. Your personally identifiable information is transferred to our computers utilizing encryption software. Only those employees who need access to your information in order to do their jobs are allowed access. Our security policies are reviewed periodically and revised as required.


By using this Site, you signify your agreement to the Terms of Use. If we decide to change or update our Terms of Use, we will give you notice of the changes made so you can be aware of such revised Terms of Use. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by way of an email or some other means. Your continued use of the Site shall constitute your acceptance of such revised Terms of Use.


If you have any questions about the terms and conditions or the privacy practices of this Site, contact us at either True@truewesthats.com or True West Hats 291 N SR 89A, Sedona, AZ 86336.